How we collect, use and protect your personal information, how we use cookies, and our terms of use.
Privacy policy
1. Information we collect
AlloCharles collects the following information: name, email address, phone number, name of the residence or organization, mailing address, and any information you voluntarily provide through our forms or communications. It is collected when you fill out a form, request a quote or contact us.
2. How we use it
We use your information to respond to your requests, offer our services, send you communications about our products, services and offers, manage our client relationship, improve our site and services, and meet our legal obligations. Your information is only used for the stated purposes unless you give additional consent.
3. Sharing with third parties
We do not sell, trade or rent your personal information to third parties. It may, however, be shared with our technical partners (hosting, maintenance), our service providers (email campaigns, data analysis) or authorities when required by law. Our partners are bound by strict confidentiality obligations.
4. Retention
Your information is kept only as long as needed for the purposes for which it was collected, or as required by law. When it is no longer needed, it is securely deleted.
5. Security
We use administrative, technical and physical security measures to protect your information. Since no method of electronic transmission is completely secure, absolute security cannot be guaranteed.
6. Your rights
You may access your information, have it corrected, withdraw your consent or request its deletion. To exercise these rights, email us at contact@allocharles.com.
7. Cookies
Our site may use cookies to improve your experience. See our cookie policy to learn more.
8. Changes
AlloCharles may update this policy, notably to reflect legal or technological changes. Updates are published with their revision date.
Our site may use cookies and similar technologies to improve your browsing experience, analyze our traffic and personalize our services.
2. What is a cookie?
A cookie is a small text file saved on your device when you visit a website. It is used to store browsing data.
3. Types of cookies
Necessary: essential for the site to work (sessions, security). Performance: measuring site use to improve it (for example Google Analytics). Functionality: remembering your preferences, such as language. Advertising: showing relevant ads.
4. Third-party cookies
Third parties (analytics tools, social networks, partners) may place cookies that are outside our control and governed by their own policies.
5. Managing cookies
You can accept, refuse or delete cookies in your browser settings (Chrome, Firefox, Safari, Edge). Refusing some cookies may limit certain site features.
6. Retention period
Cookies have a maximum lifespan of 13 months from when they are placed.
7. Updates
This policy may be updated to reflect legal or technical changes.
8. Contact us
contact@allocharles.com
Terms of use
1. About us
AlloCharles is a Canadian company that creates custom newsletters for senior living communities, cities and organizations, and develops services that foster well-being and social connection.
2. Acceptance
Using the site means you accept these terms. AlloCharles may change them at any time; changes take effect as soon as they are published.
3. Access to the site
We do our best to keep the site available, but access may be temporarily suspended for maintenance, updates or technical reasons.
4. Intellectual property
All site content (text, images, logos, videos, graphics, etc.) is the exclusive property of AlloCharles or its partners and is protected by law. Any use requires prior written permission.
5. Use of content
Content may be viewed, downloaded or printed for personal, non-commercial purposes only.
6. Liability
AlloCharles strives to provide up-to-date information but does not guarantee its accuracy or completeness, and disclaims any liability for errors or unavailability.
7. Links
Links to external sites are not controlled by AlloCharles, which assumes no responsibility for their content or policies.
8. Personal information
Information collected through our forms is handled according to our privacy policy and Canadian and Québec privacy legislation.
9. Cookies
Cookies may be used to improve your experience, as described in our cookie policy.
10. Limitation of liability
AlloCharles cannot be held liable for direct or indirect damages resulting from the use or unavailability of the site.
11. Suspension of access
AlloCharles may suspend access to the site if these terms are not respected, without notice or compensation.
12. Governing law
These terms are governed by the laws of Québec and the federal laws of Canada. Any dispute falls under the jurisdiction of the courts of the district of Montréal.
